The CRM industry is now estimated to be worth some $4 billion annually, and today a startup has announced a round of funding that it hopes will help it take on one aspect of that lucrative pie, customer support. Kustomer, a startup out of New York that integrates a number of sources to give support
Enterprise
Adobe reported its Q2 FY’18 earnings yesterday and the news was quite good. The company announced $2.2 billion in revenue for the quarter up 24 percent year over year. That puts them on an impressive $8.8 billion run rate, within reach of becoming the next $10 billion software company (or at least on a run
When Docker burst on the scene in 2013, it brought the idea of containers to a broad audience. Since then Kubernetes has emerged as a way to orchestrate the delivery of those containerized apps, but Docker saw a gap that wasn’t being addressed beyond pure container deployment that they are trying to address with the
Managed by Q, the office management platform based out of NYC, today announced its acquisition of NVS. Founded by Jason Havens in 2011, NVS is an office space planning and project management service, helping businesses plan their moves or office redesigns from start to finish. The company helps connect with a network of brokers, architects,
Microsoft today announced that it’s bringing a new user interface design to its Office apps like Word, Excel, PowerPoint and Outlook. This new look will be in line with the Fluent Design System the company launched last year and will roll out to both the Office.com online apps and the Office desktop tools over the
Last Fall at Dreamforce, Salesforce announced a deepening friendship with Google . That began to take shape in January with integration between Salesforce CRM data and Google Analytics 360 and Google BigQuery. Today, the two cloud giants announced the next step as the companies will share data between Google Analytics 360 and the Salesforce Marketing
When it comes to scaling startups, few people are as accomplished or consistently successful as Reid Hoffman . While the rest of us consider scaling a startup to market domination a daunting task, Hoffman has continued to make it look easy. In September, Hoffman will join us at TC Disrupt SF to share his strategies
Sumo Logic has long held the goal to help customers understand their data wherever it lives. As we move into the era of containers, that goal becomes more challenging because containers by their nature are ephemeral. The company announced a product enhancement today designed to instrument containerized applications in spite of that. They are debuting
San Jose-based Cohesity has closed an oversubscribed $250M Series D funding round led by SoftBank’s Vision Fund, bringing its total raised to date to $410M. The enterprise software company offers a hyperconverged data platform for storing and managing all the secondary data created outside of production apps. In a press release today it notes this
In a DevOps world, the operations part of the equation needs to be on call to deal with issues as they come up 24/7. We used to use pagers. Today’s solutions like PagerDuty and VictorOps have been created to place this kind of requirement in a modern digital context. Today, Splunk bought VictorOps for $120
Workday, the cloud-based platform that offers HR and other back-office apps for businesses, is making an acquisition to expand its portfolio of services: It’s buying Adaptive Insights, a provider of cloud-based business planning and financial modelling tools, for $1.55 billion. The acquisition is notable because Adaptive Insights had filed for an IPO as recently as
One of the characteristics of cloud computing is that when you launch a virtual machine, it gets distributed wherever it makes the most sense for the cloud provider. That usually means sharing servers with other customers in what is known as a multi-tenant environment. But what about times when you want a physical server dedicated
Mode, a San Francisco-based startup, came out of stealth today with a new approach to software-defined wide area networks they call software-defined core network (SD-CORE), which they say will dramatically reduce the cost of running these networks over traditional methods. The company also announced a total of $24 million in funding led by GV and
On June 6th, 2014 Kubernetes was released for the first time. At the time, nobody could have predicted that 4 years later that the project would become a de facto standard for container orchestration or that the biggest tech companies in the world would be backing it. That would come later. If you think back
SAP announced today at its Sapphire customer conference it was making the SAP Leonardo Blockchain service generally available. The latter is a cloud service to help companies build applications based on digital ledger-style technology. Gil Perez, senior vice president for product and innovation and head of digital customer initiatives at SAP, says most of the
If you have an essential Internet of Things device running Windows 10 IoT Core Service, you don’t want to be worried about security and OS patches over a period of years. Microsoft wants to help customers running these kinds of devices with a new program that guarantees 10 years of updates. The idea is that
Customer Relationship Management (CRM) is a mature market with a clear market leader in Salesforce. It has a bunch other enterprise players like Microsoft, Oracle and SAP vying for position. SAP decided to take another shot today when it released a new business products suite called SAP C/4HANA. (Ya, catchy I know.) SAP C/4HANA pulls
Before we automate hotels with AI and robots (which will almost certainly happen) the first wave of this revolution will be brought by the software that runs hotels with humans. Thus it is thatMews, the hotel property management platform, has closed a €6m Series A funding round. The round was led by Notion.vc Capital, with
Egnyte has always had the goal of protecting data and files wherever they live, whether on-premises or in the cloud. Today, the company announced a new feature to help customers comply with GDPR privacy regulations that went into effect in Europe last week in a straight-forward fashion. You can start by simply telling Egnyte that