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Samsung Blu-ray players are malfunctioning out of the blue, with most reports claiming that the devices are stuck in endless reboots.
Thousands of owners of Samsung Blu-ray players and home theater systems have gone online to complain about the sudden issues, which seemingly started on June 19, according to ZDNet. While the reports vary, the most common problem appears to be Samsung Blu-ray players that continuously power on and off.
Other reported issues include Blu-ray players making noises as if trying to read a disc when nothing is inserted, shutting down after a few seconds after being turned on, and not responding to button presses.
In Samsung’s online forums, a community manager has acknowledged the boot loops issue, confirming that the company is working on a solution. However, the cause of the problem remains unclear.
There is speculation that this is all due to a faulty firmware update, but according to ZDNet, this is unlikely as the issues also affect end-of-life models that do not receive such updates. In addition, Samsung does not usually simultaneously release firmware updates to a wide range of device models on a late Friday afternoon.
A more likely cause for the sudden malfunctions is an expired SSL certificate, which is required for the Blu-ray players to link up to Samsung servers. However, there has been no official confirmation that this is the case.
Digital Trends has reached out to Samsung for further information on the matter, including a timeline for the fix in development, and we will update this article as soon as we hear back.
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